Customer Service Options at Grand Luxe CasinoThe grand-luxe casino has one of the most thorough and comprehensible sets of webpages devoted solely to Frequently Asked Questions. Players who have questions about financial transactions, account setups, payment and bonuses, games, and technical problems will all find a special FAQ that covers their unique problem. However, for those very rare times when the casino has not already anticipated and addressed the players' concerns, they also provide an incredibly dedicated customer support service. If players run into any problems they should not hesitate to contact the grand luxe service staff.
The easiest way for players to reach grand luxe Mobile Casino Games support is through the casino's contact form. Players fill out their name and contact information and indicate what topic best fits their individual concern. This helps direct the problem to the department best able to address it. Players will get a response back and have the issue resolved as quickly as the casino can manage. Usually, problems are fixed within 24 hours. For those issues that take longer, the casino is most apologetic and often willing to grant free credits to the player's account in compensation.
If players are unwilling to use the contact form or if they have a problem that needs to be addressed immediately, there are other options for contacting the casino. Grandluxe casino has a single phone number in Malta where players can speak to a live agent between the hours of 10 and 2200 Central European Time. There's also a more direct email address of online casino and a separate fax number for important documents. Unfortunately, the casino does not operate a separate chat account or provide live Skype services for international players. However, the casino is incredibly prompt in responding to concerns addressed through their web form, and most customers report complete satisfaction when it comes to customer support at grandluxe casino.
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